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Amy Nutt's Articles in Customer Service

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Overnight Shipping: Is it Really "Overnight"? During an advertisement for an overnight shipping service, an announcer seriously intones 'When it absolutely positively has to be there overnight.' But for many, the question remains if the mail is truly delivered during the night time. Roadmap to a Customer-Centric Strategy Part of the appeal of customer-centricity is that it takes very little business acumen to grasp its core concept. Focus intensely on customers, align your products or services with their interests, and voila: a customer-centric culture is born. Simple, right? Not quite. Becoming a truly customer-centric organization is perhaps one of the most difficult transitions an organization can make, fraught with hidden obstacles and unanticipated challenges. Here are three potential roadblocks on the path to a customer-centric strategy, and how to get around them.

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